Adobe CC Lousy Support

I have been trying to purchase an Adobe CC subscription for a year. Have 5 Chat conversations saved. Five open unresolved cases (#0216387593, #0216537262, #0216098627, #0216098411, #0216098835) that have been open for months. Over an hour of useless phone conversation with Adobe Support. If you search for the error message below, you will find more than 170 pages of complaints.

Because Adobe Support s***, I have decided to post the transcript of my last chat:

 

Sangita: Hello! Welcome to Adobe Customer Service.

Sangita: Hello

nasri: Hello

Sangita: I understand that you want to update your credit card details, is that right?

nasri: not really. all my orders are getting rejected but we can try this. is there a way I can enter my cc first and then order?

Sangita: I understand that you are unable to place a new order, is that right?

nasri: all details follow:

nasri: I have been desperately trying to purchase an Adobe CC subscription for more than a year. I spent countless hours with an incompetent support team both at Adobe and Digital River on the phone, by email and online support (chat). I have subscription at Lynda.com, prezi & others. I pay with my credit cards for Facebook, Microsoft, Amazon, Apple, Play store and others. If you search for the below message at Google, you will find that many people in Lebanon and the MEA have the same problem. I am a teacher at the Saint-Joseph University in Beirut, Lebanon (USJ) and this is my last attempt to purchase a subscription for Adobe CC teacher’s edition before downloading a pirated version on the Internet. My id is: [hidden]@usj.edu.lb The error message follows also attached (by the way, I set the currency to USD and it reverts automatically to LBP. I set the language to English and it reverts to French???): Un problème est survenu lors du traitement de votre commande. Veuillez contacter le service clientèle pour obtenir de l’aide.Bahreïn: 80081097Egypte: 08000000447Jordanie / Koweït / Liban / Qatar / Yémen: Anglais +44 207 365 0735Jordanie / Koweït / Liban / Qatar / Yémen: Arabe / Français +44 203 564 4145Oman: 80077173Arabie Saoudite: 8008446638Tunisie, Maroc et Algérie: +33 157324642Emirats Arabes Unis: 80004443085

nasri: I have been trying to get help for more than a year!!!!

Sangita: I understand how frustrating it is when things do not work accordingly.

Sangita: I am sorry for the inconvenience caused to you.

Sangita: I will be glad to check and help with this regard.

Sangita: May I please have your email address registered with Adobe?

nasri: [hidden]@usj.edu.lb

Sangita: Thank you for confirming.

Sangita: May I have the exact error message you are getting while placing the order?

nasri: Un problème est survenu lors du traitement de votre commande. Veuillez contacter le service clientèle pour obtenir de l’aide.Bahreïn: 80081097Egypte: 08000000447Jordanie / Koweït / Liban / Qatar / Yémen: Anglais +44 207 365 0735Jordanie / Koweït / Liban / Qatar / Yémen: Arabe / Français +44 203 564 4145Oman: 80077173Arabie Saoudite: 8008446638Tunisie, Maroc et Algérie: +33 157324642Emirats Arabes Unis: 80004443085

Sangita: Thank you for the information.

Sangita: May I place you on hold for the next 2-3 minutes so that I can research on this issue?

nasri: ok

Sangita: Thank you for staying online.

Sangita: I am sorry for the delay.

Sangita: Please reach out to our Technical Support at United Kingdom: 0207 365 0735 |Ireland: 01 242 1552 |Belgium: 027119960 between Monday to Friday 9 AM to 5 PM GMT for assistance. You can find the support options on http://helpx.adobe.com/uk/support.html

Sangita: Sorry for the above typo.

Sangita: Please call our Sales Support at 0800 028 0148 Monday to Friday 9 AM to 5 PM Australian Time for assistance. You can also find the product catalog on http://www.adobe.com/uk/products/catalog.html

Sangita: Are we still connected?

nasri: I called support twice. spent more than 40 minutes on the phone. they didn’t help.

Sangita: In that case, you can try placing the order again with the below link.

nasri: They put the blame on the 4 banks I deal with and I am sure there is nothing wrong with my credit cards that I use with amazon, lynda, facebook, microsoft.

nasri: Also tried that.

Sangita: Click here

nasri: I already tried this link 10 times: previous chats.

Sangita: I am sorry, please reach the phone support number for further help as you are not able to place the order.

nasri: I have an open case no one is answering and you don’t have a representative in Lebanon and I can’t buy from the US store because I have an edu.lb (.lb=lebanon) account.

Sangita: Is there anything else I can help you with?

Sangita: I am sorry for the inconvenience caused to you.

nasri: Yes, you can send this chat to management and tell them I am going to download a pirated version of adobe CC.

info: Your chat transcript will be sent to [hidden]@usj.edu.lb at the end of your chat.

Sangita: Please reach the phone support number they will help you with the placing the new order.

nasri: I already tried this. and they didn’t help. what part of this message don’t you understand?

nasri: Do you have a customer complaint service?

Sangita: This may be a temporary issue, please try to reach them again.

nasri: I have been trying for a year.

Sangita: Yes, I understand.

nasri: I don’t want to talk to support anymore. Is there a way to send a complaint to someone who can do something about this?

Sangita: But there is nothing much I  can do about it.

Sangita: You can try reaching our phone support number  for further help.